Bisrat Equb
Request deletion of your account
You can request deletion of your Bisrat Equb account and associated personal data here, without signing in or reinstalling the app.
How your request is handled
Submit your registered email or phone number. Our support team reviews the request and contacts you using your registered details to verify ownership. Account deletion is irreversible once approved. We will contact you about the outcome or any steps needed.
What is deleted
On approval, we disable access and remove your name, email, phone number, national ID, profile details, locally stored avatar, password and reset credentials, notifications, device notification tokens, and phone verification records. Your submitted contact details and reason are removed from the request after review.
What may be retained
Payment records and payment evidence, Equb participation and payout history, lottery transaction history, and a minimal record of the deletion review are retained for financial accountability, dispute resolution, and applicable legal obligations. Retained activity is linked to an account labeled Deleted User after profile removal; payment evidence may still contain identifying details.
Open Equb commitments, pending payments, or active lottery tickets must be resolved before approval. Support will explain any required steps. Contact us for the retention period applicable to your financial records; this page does not promise immediate removal of retained records or backup copies.
Need help?
Email bisiratdigitaltech@gmail.com if you no longer have access to your registered contact details or cannot submit the form. Never send passwords or PINs.